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Refunds

  • Should you wish to return your order for any reason, fill in this contact form within 7 days of your delivery and select "Change of mind" as your enquiry type. 
  • Once verified, we will send you instructions on how to proceed. Items can be returned to Plain Vanilla Tiong Bahru or to our office in person, or shipped back at your expense.
    • Plain Vanilla Tiong Bahru
      1D Yong Siak Street
      Opening Hours: Daily, 7:30AM - 7PM
    • Office
      315 Outram Road #08-06
      Tan Boon Liat Building
      Opening Hours: Monday to Friday, 10AM - 6PM
  • Please note that we will not be able to accept returns for:
    • Items that were purchased more than 10 days ago
    • Items that are no longer in good condition
    • Items with damaged packaging (all original tags and packaging must be present)
    • Opened perishables like Food, or personal items such as Bath & Body, for hygiene reasons
  • You will receive store credits (with a 3-month validity period) for all approved returns.
  • We unfortunately do not allow for exchanges at the moment.

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